Staying safe and healthy

How to keep yourself and your family safe, healthy and connected during COVID-19.

On this page

Staying healthy Staying connected Disability and accessibility Family Violence

It’s important to stay healthy and safe during COVID-19.

To help and connect our community during the COVID-19 pandemic we have created a dedicated COVID-19 support number and email. For information or a referral to a local community organisation or service, call Council on 1800 512 446 between 8.30am and 5.00pm (Monday to Friday) or email us at

Staying healthy

If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance.

If you suspect you have coronavirus (Symptoms include: a fever, cough, shortness of breath, a sore throat and/or tiredness) or need advice you should contact:

The Australian Government Department of Health website has information on coronavirus (COVID-19) including, symptoms, seeking medical attention and self-isolation:

Local GP clinics within Mount Alexander Shire are also testing registered patients via appointment:

    • Lyttleton Street Clinic
    • Call: (03) 5472 3233
    • Mostyn Street Clinic
    • Call: (03) 5472 1255
    • Botanical Gardens Clinic
    • Call: (03) 5472 1844

If you aren’t registered with a local GP clinic, your nearest COVID-19 GP Respiratory Clinic is:

To view the locations of testing stations in Victoria visit DHHS - Where to get tested in Victoria


Staying connected

There are many ways to stay connected with family and friends during COVID-19 restrictions including telephone and video calls and social media. Local groups and organisations have set up Facebook pages as a way to keep connected and offer help. The Victorian Stage Government and our local community are also running initiatives to keep people connected and engaged.

Victoria Together shares some of the best music, entertainment, nature and art our state has to offer. Because even though we're at home - we're together. Visit

Local connections

Disability and accessibility


Access and Support Service – Mount Alexander Shire Council

The Access and Support Service provides short term support for frail, older people, people with a disability, and their carers, who:

  • Need help to stay living at home
  • Have diverse needs or circumstances
  • Need help to access services

To access this free service please contact Philippa Calwell on 5471 1700 or 0456 901 622 or email or visit our website


A people centred, community based organisation committed to eliminating barriers to participation, inclusion and acceptance for people with disabilities in their local community. Call 5472 1599 or email or visit

Disability Information Helpline

For information and referrals for people with disability and their supporters who need help because of COVID-19. Call 1800 643 787 (Monday-Friday, 8am-8pm and Saturday and Sunday, 9am-7pm). 

If you are deaf or have a hearing or speech impairment you can call the National Relay Service on 133 677.

If you require support in another language, you can use the Translating and Interpreting Service (TIS National) free of charge by calling the Disability Information Helpline on 1800 643 787 and asking for an interpreter, or calling TIS on 131 450 and ask to be connected to the Disability Information Helpline.

Mount Alexander Shire Disability Advocacy Group -- visit
National Disability Insurance Scheme - NDIS COVID-19 information


My Aged Care

If you are not registered with My Aged Care and are aged 65 years or over, registration can be set up quickly for up to six (6) weeks without the need for an assessment. Call 1800 200 422 (Monday-Friday, 8am - 8pm and Saturday 10am - 2pm)

Dementia Support Australia

Free Nationwide Support - 24 hour help call 1800 699 799 or visit Dementia Support Australia

COVID-19 Translated information for people from culturally and linguistically diverse backgrounds
Support for Aboriginal and Torres Straight Islanders
Further resources

Family Violence

If you are worried about someone who is experiencing family violence – check in with them. They can leave home to escape harm. Family violence services are still operating.
You are allowed to leave home if you are escaping harm or are at risk of harm from family violence or abuse.

In an emergency or crisis situation you must call 000.

For confidential support, referral and assistance you should contact:

Other resources

Daisy is a free app developed by 1800 RESPECT that provides information and support services in your local area. Download the Daisy App

DHHS - Family Violence support during COVID-19

Victorian Police Family Violence videos for CALD Communities

Domestic Violence Resource Centre Victoria tip sheet

inTouch Multicultural Centre Against Family Violence

Rainbow Health Victoria tip sheet LGBTIQ inclusion for COVID-19 Remote Services