Frequently Asked Questions



  • What current restrictions apply in Victoria and where can I read them?

    For the latest update on restrictions, visit the State Government’s DHHS Coronavirus restrictions.


  • I think I have coronavirus – what should I do?

    If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance.

    If you suspect you have coronavirus (Symptoms include: a fever, cough, shortness of breath, a sore throat and/or tiredness) or need advice you should contact:

    DHHS Coronavirus Hotline
    Call: 1800 675 398 – 24 hours (7 days a week)
    Online self-assessment tool:

    Mount Alexander COVID-19 Screening Clinic
    For updated testing information please visit the Chirp Screening Clinic website.

    If you have symptoms or require a test please call CHIRP Community Health on 5479 1000 to make an appointment.

    Local GP clinics within Mount Alexander Shire are also testing registered patients showing symptoms:

    Mostyn Street Clinic
    Call: (03) 5472 1255

    Botanical Gardens Clinic
    Call: (03) 5472 1844

    If you aren’t registered with a local GP clinic, your nearest COVID-19 GP Respiratory Clinic is:

    Bendigo Respiratory Clinic
    Call: 1800 573 196
    Visit: 126 Spring Gully Road, Spring Gully VIC 3550

    The Bendigo Respiratory Clinic is operating in Spring Gully and testing is by appointment only.  The clinic operates from 9:30am – 4:00pm, Monday – Friday.

    Visit the Bendigo Respiratory website to make an appointment.

    To view the locations of testing stations in Victoria visit the DHHS website – where to get tested:

  • Where can I get an update on Australia's vaccine rollout?

    Further information and updates on the vaccine rollout can be found here.

  • How can I find out if I have visited a COVID-19 exposure site?

    If you are concerned that you may have been exposed to COVID-19 visit the Victorian Government’s Public exposure sites list

  • How can I report a breach of the current restrictions?

    If you are concerned about a person or a business not complying with the current COVID-19 restrictions you should contact:

    Police Assistance Line
    Call: 131 444

    DHHS Coronavirus Hotline
    Call: 1800 675 398

  • How do I lodge a personal complaint or give feedback to the State Government about coronavirus?

    An online feedback form can be found here.

  • Do I need to wear a face mask/covering when I leave home?

    Information around the rules of wearing face masks in Victoria can be found here.

  • The impacts of COVID-19 are really getting me down. Where can I get some support?

    If you are feeling stressed or anxious and feel you are not coping, it’s important to seek help and support.

    In an emergency or crisis situation you must call 000.

    In a non-emergency situation, your family GP is a good place to start. You can also contact the following organisations:

    CHIRP Community Health
    Staff can provide information about local services and resources, offer emotional support and practical advice, help you explore ways to cope with whatever challenges you are facing or refer you to an appropriate service
    Call: 5479 1000 – 9am to 5pm (Monday – Friday)

    Victorian Mental Health Triage – Loddon Mallee
    Staffed by senior mental health clinicians, this service involves an initial assessment over the phone to determine the type and urgency of the response required from mental health or other services.
    Call: 1300 363 788 – 24 hours (7 days a week)
    Visit: Bendigo Health

    Beyond Blue
    Trained counsellors are available to support you if you are feeling worried or struggling to cope with the impacts of COVID-19.
    Call: 1800 512 348 – 24 hours (7 days a week)
    Visit: Beyond Blue
    Online Forum:

    Kids Helpline
    Private and confidential 24/7 phone and online counselling service for young people aged 5 to 25, parents and carers.
    Call or Text: 1800 551 800 – 24 hours (7 days a week)
    Visit: Kids Help Line

  • My circumstances have changed and I’m struggling financially at the moment. Can I get some assistance with food and other essential items?

    The Salvation Army (Castlemaine Corps) can assist via their Community Service Centre which provides emergency relief in the form of food parcels and vouchers as a way of assisting people who find themselves in difficult circumstances (operates Wednesday and Friday 9:30am – 12:30 pm)

    Address: 47 Kennedy Street, Castlemaine, Vic, 3550

    Call: 5470 5389


  • Can I travel interstate?

    Before travelling to another state or territory you should check the rules that your destination has in place:

    You can also call the Commonwealth Government’s National Coronavirus Helpline on 1800 020 080 to find out what travel requirements and restrictions are in place at your destination.

    For more information on traveling interstate and the Victorian Travel Permit System you should contact:

    DHHS Coronavirus Hotline
    Call: 1800 675 398

  • How does the Victorian Travel Permit System work?

    Victoria has established a permit system for all domestic travel into Victoria. From 11:59 on 26 February 2021, you will need to apply for a permit to enter Victoria from anywhere in Australia or New Zealand.  More information on the permit system and application process can be found here.

Community Directory

  • Is my club eligible to be listed in the Community Directory?

    The Community Directory is open to all not for profit community groups, clubs and organisations in the Mount Alexander Shire.

  • How do I get my logo the right size to upload?
    The correct size for logo images is 250 x 250 px and the image should be saved in the following formats jpg or png.
  • How do I manage the listing for my club/group?
    Once your listing is approved, you will be able to log on using the email and password you entered when setting up the account. You can then make changes to your listing which will then be submitted to Council for approval.
  • Who do I contact if I have trouble logging in or setting up a listing?

    Please forward an email to with the details of your query.

Funding and Events

  • Who can list an ‘Event’ on this site?

    Our Events Calendar is for the promotion of events that are considered “community”, “not-for-profit” or Council-organised, held in Mount Alexander Shire. Your event must not include advertising or preferential inclusion of a commercial organisation. Events that are aimed at marketing or promoting individual businesses will not be accepted, even if they are free. Terms and Conditions for use of the Events Calendar can be found here.

  • How do I go to register my event on this site?

    The event listing registration page can be found here.

  • My event doesn’t fit the criteria of this site – is there somewhere else I can advertise my event?
    Mount Alexander Shire Council is keen to assist event organisers with promoting their events. The Tourism website has an online event calendar which may be suitable for your event.
  • Who do I contact if I need any assistance with registering my event?
    Please forward an email to connect(at) with the details of your query.
  • Where can I find some tips on applying for funding?
    The “Funding” page on this site can provide you with tips and useful resources and links to funding sources.


‘Hotspots’ on the home page - Shire landmarks, places of interest and historical information

Preparing for Emergencies

  • Where do I find information on lighting fires in the open?
  • Where do I find out information on current emergencies?
    For up to date information on all current emergencies in Victoria, please go to the Emergency Management Victoria (EMV) website.

  • In a flood, where is the water going to be?
    For up to date information on all current emergencies in Victoria, please go to the Emergency Management Victoria (EMV) website.
  • During a storm, if a roadside tree falls on my fence who do I call to get it removed SES or Council or both?
    You should contact both the SES on 132 500 from anywhere in Victoria for flood, storm, landslide, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000). The Mount Alexander Shire Council should also be notified via phone: 5471 1700 or email: info(at)
  • If I find a damaged tree on the roadside outside my property after a storm, how do I get it assessed for safety purposes?

    Please contact the Mount Alexander Shire Council via phone: 5471 1700 or email:  

Congratulations Main FM

Congratulations to the winner of the Connect Mount Alexander competition - MAIN fm!!! A $250 voucher for a local business service is coming your way!!

Thank you to all the community groups and clubs that took part in the competition. If you are yet to register your community group or club, please visit the Community Directory for registration details.