Frequently Asked Questions
For the latest update on restrictions, visit the State Government’s DHHS Coronavirus restrictions.
If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance.
If you suspect you have coronavirus (Symptoms include: a fever, cough, shortness of breath, a sore throat and/or tiredness) or need advice you should contact:
DHHS Coronavirus Hotline
Call: 1800 675 398 – 24 hours (7 days a week)
Online self-assessment tool: www.dhhs.vic.gov.au/coronavirus-self-assessment
Mount Alexander COVID-19 Screening Clinic
For updated testing information please visit the Chirp Screening Clinic website.
If you have symptoms or require a test please call CHIRP Community Health on 5479 1000 to make an appointment.
Local GP clinics within Mount Alexander Shire are also testing registered patients showing symptoms:
Mostyn Street Clinic
Call: (03) 5472 1255
Botanical Gardens Clinic
Call: (03) 5472 1844
If you aren’t registered with a local GP clinic, your nearest COVID-19 GP Respiratory Clinic is:
Bendigo Respiratory Clinic
Call: 1800 573 196
Visit: 126 Spring Gully Road, Spring Gully VIC 3550
The Bendigo Respiratory Clinic is operating in Spring Gully and testing is by appointment only. The clinic operates from 9:30am – 4:00pm, Monday – Friday.
To view the locations of testing stations in Victoria visit the DHHS website – where to get tested: https://www.dhhs.vic.gov.au/where-get-tested-covid-19
Further information and updates on the vaccine rollout can be found here.
If you are concerned that you may have been exposed to COVID-19 visit the Victorian Government’s Public exposure sites list
If you are concerned about a person or a business not complying with the current COVID-19 restrictions you should contact:
Police Assistance Line
Call: 131 444
DHHS Coronavirus Hotline
Call: 1800 675 398
Information around the rules of wearing face masks in Victoria can be found here.
If you are feeling stressed or anxious and feel you are not coping, it’s important to seek help and support.
In an emergency or crisis situation you must call 000.
In a non-emergency situation, your family GP is a good place to start. You can also contact the following organisations:
CHIRP Community Health
Staff can provide information about local services and resources, offer emotional support and practical advice, help you explore ways to cope with whatever challenges you are facing or refer you to an appropriate service
Call: 5479 1000 – 9am to 5pm (Monday – Friday)
Victorian Mental Health Triage – Loddon Mallee
Staffed by senior mental health clinicians, this service involves an initial assessment over the phone to determine the type and urgency of the response required from mental health or other services.
Call: 1300 363 788 – 24 hours (7 days a week)
Visit: Bendigo Health
Trained counsellors are available to support you if you are feeling worried or struggling to cope with the impacts of COVID-19.
Call: 1800 512 348 – 24 hours (7 days a week)
Visit: Beyond Blue
Online Forum: www.beyondblue.org.au/get-support/online-forums/staying-well/coping-during-the-coronavirus-outbreak
Private and confidential 24/7 phone and online counselling service for young people aged 5 to 25, parents and carers.
Call or Text: 1800 551 800 – 24 hours (7 days a week)
Visit: Kids Help Line
The Salvation Army (Castlemaine Corps) can assist via their Community Service Centre which provides emergency relief in the form of food parcels and vouchers as a way of assisting people who find themselves in difficult circumstances (operates Wednesday and Friday 9:30am – 12:30 pm)
Address: 47 Kennedy Street, Castlemaine, Vic, 3550
Call: 5470 5389
Before travelling to another state or territory you should check the rules that your destination has in place: https://www.interstatequarantine.org.au/state-and-territory-border-closures
You can also call the Commonwealth Government’s National Coronavirus Helpline on 1800 020 080 to find out what travel requirements and restrictions are in place at your destination.
For more information on traveling interstate and the Victorian Travel Permit System you should contact:
DHHS Coronavirus Hotline
Call: 1800 675 398
Victoria has established a permit system for all domestic travel into Victoria. From 11:59 on 26 February 2021, you will need to apply for a permit to enter Victoria from anywhere in Australia or New Zealand. More information on the permit system and application process can be found here.
The Community Directory is open to all not for profit community groups, clubs and organisations in the Mount Alexander Shire.
The correct size for logo images is 250 x 250 px and the image should be saved in the following formats jpg or png.
Once your listing is approved, you will be able to log on using the email and password you entered when setting up the account. You can then make changes to your listing which will then be submitted to Council for approval.
Please forward an email to email@example.com with the details of your query.
Funding and Events
Our Events Calendar is for the promotion of events that are considered “community”, “not-for-profit” or Council-organised, held in Mount Alexander Shire. Your event must not include advertising or preferential inclusion of a commercial organisation. Events that are aimed at marketing or promoting individual businesses will not be accepted, even if they are free. Terms and Conditions for use of the Events Calendar can be found here.
The event listing registration page can be found here.
Mount Alexander Shire Council is keen to assist event organisers with promoting their events. The Tourism website has an online event calendar which may be suitable for your event.
Please forward an email to connect(at)mountalexander.vic.gov.au with the details of your query.
The “Funding” page on this site can provide you with tips and useful resources and links to funding sources.
You can search for volunteer roles on the Volunteer Central Vic website.
‘Hotspots’ on the home page - Shire landmarks, places of interest and historical information
More information can be found via the following links:
- Art Galleries – Castlemaine, Maldon and Surrounds
- Big Tree – Guildford
- Castlemaine Art Museum
- Castlemaine Botanical Gardens
- Castlemaine and District Festival of Gardens
- Castlemaine Hot Rod Centre
- Dja Dja Wurrung (Traditional Owners of the lands of the Mount Alexander Shire)
- Eltham Copper Butterfly
- Garfield Water Wheel (Castlemaine Diggings National Heritage Park) and Garfield Water Wheel historical information can be found here.
- Harcourt apples and cider
- Landcare groups (in the North Central region)
- The Mill, Castlemaine
- Maldon – First Notable Town
- Taradale Viaduct
Preparing for Emergencies
- In the Fire Danger Period – CFA website
- While camping – check the CFA website and Forest Fire Management website
- To burn off rubbish / leaves in a town area within the Fire Danger Period refer to the CFA website and outside the Fire Danger Period refer to the Mount Alexander Shire Council Local Law Permits.
- What area of land do I need to have a burn-off and not get a Council Permit – refer to the Mount Alexander Shire Council Local Law Permits
You should contact both the SES on 132 500 from anywhere in Victoria for flood, storm, landslide, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000). The Mount Alexander Shire Council should also be notified via phone: 5471 1700 or email: info(at)mountalexander.vic.gov.au.
Please contact the Mount Alexander Shire Council via phone: 5471 1700 or email: firstname.lastname@example.org